Privacy Policy

Introduction

Welcome to the 1xBet Privacy Policy. At 1xBet, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our casino website and related services. Please read this document carefully before using our services.

Who We Are

This website is operated by 1xBet. References to "1xBet", "we", "us", or "our" throughout this policy refer to the 1xBet brand and its operating entity responsible for this platform.

Information We Collect

We may collect and process the following categories of personal data about you:

Identity Data: including your first name, last name, username, date of birth, and gender.
Contact Data: including your email address, telephone number, and postal address.
Financial Data: including payment card details, bank account information, and transaction history.
Technical Data: including your IP address, browser type and version, device identifiers, time zone settings, and operating system.
Usage Data: including information about how you use our website, products, and services, such as pages visited and games played.
Verification Data: including copies of identity documents such as passports or driving licences, which we collect to comply with our legal obligations regarding identity verification and anti-money laundering requirements.
Communications Data: including your preferences in receiving marketing communications from us and your communication preferences.

How We Collect Your Information

We collect personal data through the following means:

Direct interactions: when you register an account, make a deposit or withdrawal, contact our customer support team, or complete any forms on our site.
Automated technologies: as you interact with our website, we may automatically collect Technical Data and Usage Data through cookies, server logs, and similar technologies.
Third parties: we may receive personal data about you from third-party service providers such as payment processors, identity verification agencies, and fraud prevention services.

How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account with us.
To process your deposits, withdrawals, and other financial transactions.
To verify your identity and comply with our legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
To provide you with customer support and respond to your enquiries.
To personalise your experience on our platform.
To send you relevant promotional and marketing communications, where you have consented to receive them or where we have a legitimate interest in doing so.
To detect and prevent fraud, cheating, and other unlawful activities.
To improve our website, products, and services through analysis of usage data.
To comply with applicable laws, regulations, and court orders.

Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a contract: processing is necessary to fulfil our contractual obligations to you, including managing your account and processing transactions.
Legal obligation: processing is necessary to comply with our legal and regulatory obligations.
Legitimate interests: processing is necessary for our legitimate business interests, such as fraud prevention and improving our services, provided these interests are not overridden by your rights.
Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files placed on your device when you visit our site. You can control the use of cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Sharing Your Information

We may share your personal data with the following categories of third parties:

Payment service providers: to process your financial transactions securely.
Identity verification and fraud prevention agencies: to verify your identity and protect against fraudulent activity.
Regulatory and law enforcement authorities: where we are required to do so by law or to protect our legal rights.
IT and technology service providers: who support the operation of our website and services.
Professional advisers: including lawyers, auditors, and accountants, where necessary.

We do not sell your personal data to third parties for their own marketing purposes.

International Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence. Where such transfers occur, we take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws, including the use of standard contractual clauses or other approved transfer mechanisms where required.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

Right of access: the right to request a copy of the personal data we hold about you.
Right to rectification: the right to request that we correct any inaccurate or incomplete personal data.
Right to erasure: the right to request that we delete your personal data in certain circumstances.
Right to restriction of processing: the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis.
Right to withdraw consent: where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our customer support team through the contact channels available on the 1xBet website. We will endeavour to respond to your enquiry as promptly as possible.